Maui Downhill Online Cancellation, No Show and Refund Policy

If you have decided to cancel your reservation or need to re-schedule, please call our 24 hours reservations 1-800-535-BIKE or our local office at 808-871-2155.

  • All tour cancellations must be made 5-days prior to the tour date.
  • Any cancellation within a 5-day period of the scheduled tour date, is subject to a $50 cancellation fee per person.
  • You may re-schedule based on availability, 48-hours notice is required.
  • Tours cancelled within 24 hours from scheduled tour date will result in a FULL CHARGE.
  • No refund will be issued if you cancel a re-scheduled tour.
  • There will be 100% charge for No Show (If you do not show up for the scheduled tour, no refund will be issued).
  • Store items can be returned for store credit, no cash or credit refunds.

If you have further inquiries, you may write to:

Maui Downhill
199 Dairy Road
Kahului, Maui, HI 96768